Frequently Asked Questions

Can I check in yet?

We know you’re exhausted from travelling and that’s why we let you check in as soon as the rooms or beds are ready. Of course we can’t give you a bed if someone’s still sleeping in it, but everything is usually made up by 2pm. In the meantime you are welcome to store your bags in the luggage room and use the common facilities.

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When do I have to leave?

We wouldn’t dream of forcing you to leave, but if you’ll be traveling on we ask you to check out by 11am to make room for incoming guests. The luggage room, lounge, terrace and Belushi’s Bar and restaurant are of course still at your disposal.

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What does the price include?

Just because you can’t see them doesn’t mean they’re not there - taxes! In addition to regular taxes there is also a per head “tourist tax” in Prague, but you don’t have to worry about it because it’s all included. Likewise we don’t think our beds would be very comfortable if we didn’t put linens on them, so the price includes:

• shared rooms: taxes, linens
• private rooms: taxes, towels, linens

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How can I pay?

The mighty Czech Koruna (or “crown”) or the even mightier Euro (at our current in-house exchange rate) are both accepted, as are credit cards (with a 4 % service charge).

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Are there any discounts (i.e. for ISIC cardholders) or extra perks for staying at Mosaic House?

Okay, so maybe this isn’t a frequently asked question but we wanted to tell you the answer anyway. Just by having one of our customized Mosaic House maps, you’ll have access to discounts and special deals in selected restaurants and shops around Prague.

Also, ISIC card holders receive a 5% discount for bookings made via our booking engine or by email. Mention your ISIC card in the comments field and we will subtract the 5% from the final price immediately. If you want to make a booking or check our rates, please feel free to enter your information in the bar above and click “book now”. You must show your card at check in, in order to receive the discounted rate. For more ideas before you arrive, check out ISIC.

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Will Mosaic House accept my Euros or exchange Euros for Czech crowns?

In a word, yes. We use an in-house exchange rate of 24 CZK to 1 EUR (subject to change). This service is available as long as the receptionist has sufficient currency.

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I don’t have a credit card. Can I still make a reservation?

Sure. If you do not have a credit card or cannot use one to secure your reservation, we also accept advance payment through a bank transfer. You might also be able to make a non-confirmed reservation, whereby you must call or email to confirm two days before your arrival. This also requires that you arrive by 3pm or call again to reconfirm. This option is only available in certain situations, so email us and we’ll see what we can work out for you: info@mosaichouse.com.

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I need a visa for the Czech Republic. Can Mosaic House fax my reservation confirmation to the embassy so I can apply?

Yes. If you require a letter confirming your reservation with our company stamp and signature in order to apply for a visa, please allow up to 3 days’ time for us to prepare it. In order to truthfully confirm your stay we will also require a non-refundable pre-payment for the first 2 nights of your accommodation. To find out whether you need a visa to visit the Czech Republic you can visit this website: Ministry of Foreign Affairs of the Czech Republic

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Are the shared dorm rooms mixed-gender?

Not all of them. We also offer a ladies-only dorm room. Designed especially for the ladies (by our two female designers!), our ladies-only dorm is spacious and offers custom-designed furniture under a cool ladies-only roof. It’s like one big slumber party. No boys allowed. Please specify if you’d like to stay in this room when booking via website, email, or phone. Otherwise, if you wish to stay in a single-gender room, you will need to book a private room.

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We’re travelling as a small group - can we stay in the same room?

This is why Mosaic House created private rooms. In other words, a private room is the only way to ensure that you will be together. If that’s not possible, booking under one reservation will increase your chances of being in the same room. And if you’ve booked separately, you can still try emailing us to let us know your preference. We will do our best to accommodate you but we can’t guarantee it.

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Can I have breakfast at Mosaic House?

We do indeed offer breakfast at Belushi’s, conveniently located downstairs on the ground floor of Mosaic House. Alternatively our receptionists can point out another great breakfast spot on the map for you.

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Will my things be safe at Mosaic House?

For the safety of our guests and their belongings, we offer:

• secure luggage room *
• lockable storage boxes under dorm-room beds*
• code-locked safes in all the private rooms and apartments
• safe deposit boxes for small valuables
• laptop storage behind reception
• keycard entry for all rooms
• 24-hour reception

*These require a separate lock. If you do not have one of your own you can buy a padlock at reception.

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Do you provide a map of Prague?

Yes! We provide guests with a free customized map of Prague full of great helpful information and recommendations of our favorite places to eat, shop, sightsee, and more. You’ll also receive discounts and special offers in selected restaurants and shops just by showing them your map! Make sure to ask receptionists if you have any questions.

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Is there anything interesting going on while I’m Prague?

Prague is a bustling city and there are always lots of things going on, whether it’s exhibitions, concerts, sporting events, or anything number of other things. Take a look at our Prague page for all kinds of ideas and tips.

We also host regular events at Belushi’s Bar and restaurant (featuring a theatre bar with stage), like sporting events on the big screen, local musicians, and more. Let us know if you're travelling with your guitar and would like to fill the theatre bar with your sweet voice!

If you are interested in events around Prague, we recommend visiting the following sites:

• Prague TV
• Expats.cz
• Prague Monitor
• Ticketpro Agency
• Facebook Group
• Eventful.com

As always, if you have any questions about upcoming events or things to do/see in Prague, feel free to ask our knowledgeable receptionists.

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Can I find Mosaic House on social networking sites?

Good question…and we think we have a good answer. We’ve done our best to create many ways for you to interact with us. You can share your stories, advice and travel tidbits with fellow Prague explorers and be the first to know about events, special offers, recent press buzz and more. So follow us on Twitter, fan us on Facebook, and find us on Flickr. There are loads of ways you can get involved: share your travel story, review your stay, upload your favorite Belushi’s and Prague photos, and more. The possibilities are endless! And, if you’re happy with your stay, don’t forget to leave a review on Tripadvisor.

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Features

Does Mosaic House have a guest kitchen?

Unfortunately, we do not have a guest kitchen. However, Belushi’s Bar and restaurant is conveniently located on the ground floor of Mosaic House, offering affordable eats (hamburgers, nachos with the works, local fare and more) and drinks (specialty cocktails as well as plenty of beer – Czech and more). The private rooms include mini-fridges if you’d like to get some goods from grocery stores located in the area, such as MY Tesco at Národní třída – just a short walk or tram ride away.

Is there Internet access at Mosaic House?

Yes! There is free wireless internet throughout the building. If you don’t have a computer with you then there are also free guest computers located in the reception lobby.

Is Mosaic House non-smoking?

Yes. We are a fully non-smoking establishment. If you need to smoke you can do so outside in our front courtyard or terrace. Please honour this and don’t smoke inside! There is a fine for doing so and above all it is unpleasant for the other guests.

Can I have a towel?

Yes. For guests staying in the shared dorm rooms a towel can be rented from reception for a fee of 130Kc. For guests staying in private rooms towels are already provided.

Do you have a phone? Can I call anywhere?

Yes and yes. Our international phone is available for our guests 24 hours a day at very competitive rates. Private rooms are equipped with phones, while dorm guests can ask at the reception.

Can I borrow a hairdryer, iron, alarm clock, or adapter?

Yes. These items (and more) can be borrowed for free from reception. We’ll ask you to leave a deposit, but you’ll get it all back when the item is returned.

How do I get to Mosaic House from the airport, train stations, or bus stations?

Allow us to direct you to our directions page for all your directions needs. Mosaic House also recommends an airport shuttle service to and from the Prague airport. See the Shuttle Service page about the airport transfer.

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How does public transportation work in Prague?

The basic principle is that tickets are purchased and validated with a time-stamp by punching it in a little machine on the tram or bus, or before entering the metro. Tickets are generally time-based and can be purchased from yellow machines in the metro and at some tram stops, or in most newspaper and tobacco shops, or at our reception.

In buses, which mostly run in the less central parts of town, tickets can be bought from the driver, though they are slightly more expensive. If you have a Czech mobile phone, you can buy a 90-minute transfer ticket by sending “DPT” to 9020626.

The metro runs from 5am to midnight. Depending on the day and time, metros can be 3-9 minutes apart. Day trams also operate from 5am to midnight. From midnight to 5am, you can catch a night tram on most high-traffic tram routes, as well as night buses. Night trams (and only night trams) are numbered in the 50s (i.e., 51, 52, etc.) and the number is marked in a different colour on the schedules.

The most common ticket types are:

• 18 CZK (20 minutes, one mode of transportation)
• 26 CZK (75 minutes, multiple modes of transportation)
• 100 CZK (24 hour pass, unlimited use of public transportation)

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Can you come pick me up at the airport?

Mosaic House recommends an airport shuttle service that is offered at a great rate (1-4 people for 550 CZK total; 5-8 people for 950 CZK total). Just send us an email or fill out a form with the following information: Your name, Number of passengers, Arrival date and time, Airline, Flight number, Flight origin, and Mobile phone number. We will confirm your request with our driver and send you a confirmation email. For requests on the same day please call the driver directly at +420 774 413 347.

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How is Prague for taking a taxi?

In general, taxis have a bad reputation in Prague due to dishonest drivers using various tricks to overcharge their passengers. The city has been trying to fight this problem by installing taxi stands and performing spot checks. The situation has improved, but it’s best to be careful by using an established and reputable company like AAA RadioTaxi, Tick Tack or CityTaxi. They are not overpriced and the operators speak English, just dial 14014 for AAA RadioTaxi or +420 721 300 300 for Tick Tack.

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How close is Mosaic House to the main Prague attractions?

Close indeed! We are centrally located at Karlovo náměstí, near the National Theatre and just a short walk from Prague’s famous Charles Bridge and Old Town Square.

1. O minute walk to a juicy Belushi’s burger (it’s right downstairs – mmm…)
2. 2 minute walk to the Vltava River
3. 3 minute walk to National Theatre
4. 8 minute walk to Wenceslas Square
5. 9 minute walk to Charles Bridge
6. 10 minute walk to Old Town Square
7. 12 minute walk to the Jewish Quarter

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