Frequently Asked Questions

Is my dog welcome?

Generally, dogs are not allowed but we have been known to bend the rules (especially when it comes to smaller furry friends). Contact our reservations team to find out if your pup makes the cut.

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Do you provide a map of Prague?

Yes! We provide guests with a free customized map of Prague full of great helpful information and recommendations of our favorite places to eat, shop, sightsee, and more. You’ll also receive discounts and special offers in selected restaurants and shops just by showing them your map! Make sure to ask receptionists if you have any questions.

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Is there anything interesting going on while I’m Prague?

Prague is a bustling city and there are always lots of things going on, whether it’s exhibitions, concerts, sporting events, or anything number of other things. Take a look at our Prague page for all kinds of ideas and tips.

We also host regular events at Belushi’s Bar and restaurant (featuring a theatre bar with stage), like sporting events on the big screen, local musicians, and more. Let us know if you're travelling with your guitar and would like to fill the theatre bar with your sweet voice!

If you are interested in events around Prague, we recommend visiting the following sites:

• Prague TV
• Expats.cz
• Prague Monitor
• Ticketpro Agency
• Facebook Group
• Eventful.com

As always, if you have any questions about upcoming events or things to do/see in Prague, feel free to ask our knowledgeable receptionists.

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Can I find Mosaic House on social networking sites?

Good question…and we think we have a good answer. We’ve done our best to create many ways for you to interact with us. You can share your stories, advice and travel tidbits with fellow Prague explorers and be the first to know about events, special offers, recent press buzz and more. So follow us on Twitter, fan us on Facebook, and find us on Flickr. There are loads of ways you can get involved: share your travel story, review your stay, upload your favorite Belushi’s and Prague photos, and more. The possibilities are endless! And, if you’re happy with your stay, don’t forget to leave a review on Tripadvisor.

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Features

Does Mosaic House have a guest kitchen?

Unfortunately, we do not have a guest kitchen. However, Belushi’s Bar and Restaurant is conveniently located on the ground floor of Mosaic House, offering affordable eats (burgers, sandwiches, salads, and appetizers) and drinks (specialty cocktails, spirits, Czech beer and more). The private rooms include mini-fridges if you’d like to get some goods from grocery stores located in the area, such as MY Tesco at Národní třída – just a short walk or tram ride away.

Is there Internet access at Mosaic House?

Yes! There is free wireless internet throughout the building. If you don’t have a computer with you then there are also free guest computers located in the reception lobby.

Is Mosaic House non-smoking?

Yes. We are one of few fully non-smoking establishments in Prague. Feel free to smoke outside in our front courtyard.

Can I have a towel?

Yes. For guests staying in a shared room, a towel can be rented from reception for a non-refundable fee of 30 CZK, plus a 100 CZK deposit which will be refunded once towel is returned. For guests staying in private rooms towels are provided.

Do you have a phone? Can I call anywhere?

Yes and yes. Our international phone is available for our guests 24 hours a day at very competitive rates. Private rooms are equipped with phones, while dorm guests can ask at the reception.

Can I borrow a hairdryer, iron, alarm clock, or adapter?

Yes. These items (and more) can be borrowed for free from reception. We’ll ask you to leave a deposit, but you’ll get it all back when the item is returned.

How do I get to Mosaic House from the airport, train stations, or bus stations?

Allow us to direct you to our directions page for all your directions needs. Mosaic House also recommends an airport shuttle service to and from the Prague airport. See the Shuttle Service page about the airport transfer.

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How does public transportation work in Prague?

The basic principle is that tickets are purchased and validated with a time-stamp by punching it in a little machine on the tram or bus, or before entering the metro. Tickets are generally time-based and can be purchased from yellow machines in the metro and at some tram stops, or in most newspaper and tobacco shops.

In buses, which mostly run in the less central parts of town, tickets can be bought from the driver, though they are slightly more expensive. If you have a Czech mobile phone, you can buy a 90-minute transfer ticket by sending “DPT” to 9020626.

The metro runs from 5am to midnight. Depending on the day and time, metros can be 3-9 minutes apart. Day trams also operate from 5am to midnight. From midnight to 5am, you can catch a night tram on most high-traffic tram routes, as well as night buses. Night trams (and only night trams) are numbered in the 50s (i.e., 51, 52, etc.) and the number is marked in a different colour on the schedules.

The most common ticket types are:

• 24 CZK (30 minutes, one mode of transportation)
• 32 CZK (90 minutes, multiple modes of transportation)
• 110 CZK (24 hour pass, unlimited use of public transportation)

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Can you come pick me up at the airport?

Mosaic House recommends an airport shuttle service that is offered at a great rate (1-4 people for 550 CZK total; 5-8 people for 950 CZK total). Just send us an email or fill out a form with the following information: Your name, Number of passengers, Arrival date and time, Airline, Flight number, Flight origin, and Mobile phone number. We will confirm your request with our driver and send you a confirmation email. For requests on the same day please call the driver directly at +420 774 413 347.

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How is Prague for taking a taxi?

In general, taxis have a bad reputation in Prague due to dishonest drivers using various tricks to overcharge their passengers. The city has been trying to fight this problem by installing taxi stands and performing spot checks. The situation has improved, but it’s best to be careful by using an established and reputable company like AAA RadioTaxi, Tick Tack or CityTaxi. They are not overpriced and the operators speak English, just dial 14014 for AAA RadioTaxi or +420 721 300 300 for Tick Tack.

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How close is Mosaic House to the main Prague attractions?

Close indeed! We are centrally located at Karlovo náměstí, near the National Theatre and just a short walk from Prague’s famous Charles Bridge and Old Town Square.

1. O minute walk to a juicy Belushi’s burger (it’s right downstairs – mmm…)
2. 2 minute walk to the Vltava River
3. 3 minute walk to National Theatre
4. 8 minute walk to Wenceslas Square
5. 9 minute walk to Charles Bridge
6. 10 minute walk to Old Town Square
7. 12 minute walk to the Jewish Quarter

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